FREQUENTLY ASKED QUESTIONS
What payment methods are accepted?
Payments are accepted in cash. You also have the option to issue payment using any major debit card or credit card.
Can my insurance company tell me where I have to repair my car?
No. You have the right to select the repair facility you will like to go with.
My vehicle has been impounded by your company, what do I need to do to have it released?
The owner must first obtain a release from the Police Department that ordered the vehicle to be impounded. Once that is obtained, please present proof of ownership to Valid Driver’s License and/or Government Issued Photo Identification Card (passport, military ID card, state issued ID card). Proof of insurance must be provided prior to vehicle’s release.
How are storage fees computed?
All fees are based on calendar days. New daily charges take effect daily at 12:01am.
If my vehicle is abandoned what happens to the contents?
If a vehicle is not picked up, once the state mandated paper work is processed, the vehicle becomes the property of Lone Star Repair Service Inc. The vehicle and all its contents will be sold at auction.
I came outside to see my car partially hooked up to a wrecker – what rights do I have?
If the car is not fully prepared for transport, the wrecker must release your vehicle at no charge and you must move the vehicle immediately, if not legally parked. If the wrecker is “Fully Prepared for Transport” but has not yet left the property, you can pay a small fee for them to drop the vehicle and you must remove it from the scene immediately.
I need to get my vehicle out of storage. Is the storage facility required to release my vehicle any hour of the day or night?
Vehicle storage facilities are not required to have an employee on site at all times. If the vehicle storage facility accepts vehicles 24 hours a day for storage, the storage facility must also be available to release vehicles 24 hours a day.
In the event of an accident, who determines where my vehicle will be towed?
Once your vehicle is cleared from investigation, your vehicle can be towed to a repair shop of your choice.